Branch Manager

POSITION SUMMARY
The Branch Manager is responsible for the development of sales and profitability with our business concentrating on the aftermarket service and repair of all brands of industrial hoists and cranes. This is a demanding, 'hands-on', entrepreneurial position that requires a person with the ability to prioritize and complete a wide variety of management and sales-oriented activities. It is a fast paced, growth oriented environment. A great amount of interaction is required.

PRIMARY TASKS AND RESPONSIBILITIES

• Create a safe and compliant work environment.
• Effectively communicate company philosophies and goals.
• Responsible for management of profit and loss for the branch.
• Recruitment for the branch.
• Development of proposals.
• Professionally interact with customers.
• Other duties as assigned.

SKILLS AND KNOWLEDGE

• Bachelor’s degree or equivalent experience required.
• High degree of professionalism and ability to lead by business objectives.
• Strong leadership and team building skills.
• Understanding of AP & AR processes.
• Highly motivated, fast paced, self-starter.
• Experience in the industrial maintenance and repair business.
• Strong mechanical and electrical aptitude.
• Excellent computer skills.
• Estimation and proposal development skills.
• Proven experience running a profit unit.
• Knowledge and experience with profit & loss financials.
• Good customer relationship and negotiation skills.
• Ability to identify talent and recruit staff for the needs of the division.

WORK ENVIRONMENT CONSIDERATIONS:

• Office Environment and visits in the field.
• Working at heights & some heavy lifting.
• Walking, sitting, standing, bending, driving, reading, seeing, hearing, speaking, concentrating, and communicating.

Disclaimer: This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required and the responsibilities of the position may change.

Whiting Services Inc.

BRANCH MANAGER RESPONSIBILITIES
Reports to: Regional Manager

1. Responsible for supporting sales effort of the existing sales staff. The primary focus is to sustain consistent performance in new inspection agreements sales activities and insure adequate sales efforts are being conducted in all service market areas on new account activities.
2. Responsible for the return of all Inspection reports with quotations for repairs to the customer within a timely manner.
3. Oversee the renewal process of inspection agreements and submits a report on the renewals versus new agreements sold.
4. Responsible for administering the target marketing programs and determining sales strategies at specific accounts.
5. Develop and mentor the existing branch resources in customer follow up, customer calls, closing techniques and general presentation skills.
6. Responsible for overseeing division sales efforts.
7. Responsible for interviewing new technicians in cooperation with the Regional Manager. Expected to maintain an active list of potential new hires and keep abreast of the manpower requirements and future employment needs in each area.
8. Participation in weekly production meetings to review status of the business weekly. Specific areas / jobs of concern may be addressed for evaluation and recourse to meet customer expectations / delivery, Crane 1 targeted margins and month end sales forecast.
9. Responsible for insuring the service operations are providing quality services and adhering to current policies.
10. Final decisions regarding billing issues, questionable warranty or goodwill issues will be the responsibility of the Branch Manager.
11. Responsible for generating the sales required to meet the budgeted sales by products and overseeing the process of service sales and follow ups from inspections.
12. Responsible completing the required paperwork on all orders and insuring all sales personnel are also held responsible. (The person who closes the order is the one who should fill out the basic information for processing.) All forms must be completed accurately and completely.
13. Responsible for overseeing the resolution of all customer complaints to the satisfaction of the customer and in the best interest of Whiting Services Inc.
14. Participate in the renewal of inspection agreements after sufficient efforts have been made by the inspectors.
15. Participate in annual and strategic business development issues.
16. Provide market and competitive information periodically.
17. Responsible for hiring and firing decisions of Branch personnel in consultation with the Regional Manager.
18. Responsible for resolving credit or billing problems in the Branch.

The applicant(s) for the above job opening(s) will be hired regardless of race, color, age, religion, marital status, sex, national origin, handicapped or veteran status.