Service Manager
Summary
Title: | Service Manager |
---|---|
ID: | 7225 |
Department: | Whiting Services |
Location: | Monee, IL |
Description
Service Manager
Whiting Services, Inc. is currently hiring for a Branch Service Manager in Monee, IL. The Branch Service Manager performs functions to manage and coordinate jobs for Service Technicians and act as the primary technical resource for all service-related calls in house and in the field.
RESPONSIBILITIES AND SKILLS:
Performs other duties as assigned.
Follows safety rules and keeps work area in clean and orderly condition.
Benefits include Medical, dental, vision, life and disability insurances. Profit-sharing opportunities.
EEO Employer M/FV/D
Whiting Services, Inc. is currently hiring for a Branch Service Manager in Monee, IL. The Branch Service Manager performs functions to manage and coordinate jobs for Service Technicians and act as the primary technical resource for all service-related calls in house and in the field.
RESPONSIBILITIES AND SKILLS:
- Manages field jobs for the service branch which includes research, specification, manpower, quoting and purchasing of parts for service work.
- Provides efficient and scheduling for productive utilization of the Service Technicians.
- Act as the technical assistance source for Service Technicians.
- Provides onsite leadership assistance and training for Service Technicians when required.
- Develop a customer database for mass emailing to promote new and existing service business.
- Increase annual business by expanding services from OSHA crane inspections to include other opportunities.
- Develop vendor lists, including products supplied, to improve customer response time competitiveness.
- Create a customer equipment database with pictures and archived information for easy access to ensure accurate quotes.
- Promote in-house small hoist repairs, including electrical inspections and load test certifications.
- Prepare and maintain all necessary service reports, as required
- High school diploma required; 2 years of college or technical schooling preferred. Working knowledge of Microsoft Office (Excel, Word) required.
- 5 plus years as service manager for a crane company or related experience required. Repair knowledge of multiple makes of cranes.
- Valid driver’s license with acceptable driving record required
- Ability to travel occasionally on an overnight basis.
- The ideal candidate must be a good communicator (both verbal and written), detail-oriented, well organized and thorough in work habits, as well as accustomed to working in a team environment.
Performs other duties as assigned.
Follows safety rules and keeps work area in clean and orderly condition.
Benefits include Medical, dental, vision, life and disability insurances. Profit-sharing opportunities.
EEO Employer M/FV/D
This opening is closed and is no longer accepting applications